Displaying items by tag: RIAs
Retaining Clients in a Custodian Transition
Custodian transitions can make RIAs anxious about losing clients, but careful planning and strong communication can significantly reduce attrition risk. On average, advisors may lose nearly 20% of client assets during a transition, but that figure often reflects poor preparation rather than an inevitable outcome.
The key to a successful move lies in two areas: reinforcing client relationships and clearly explaining the reasons and benefits behind the change. Advisors should prioritize transparency without overloading clients with technical details, offering reassurance, a timeline, and emphasizing how the switch enhances service.
Relationships that feel unstable before a transition may signal deeper issues, making them worth addressing whether or not a move happens.
Finsum: Ultimately, sticking with a subpar custodian out of fear can hurt more than switching—especially if poor service impacts how clients perceive the advisor’s value.
What’s Driving the Advisor Movement
The advisor landscape is shifting, with over 9,000 advisors changing firms in 2023, particularly within the RIA sector. Many advisors employed by RIAs—often non-owners earning a percentage of revenue or salary—are seeking greater autonomy, ownership opportunities, and better compensation.
The rise of large RIA aggregators and increasing M&A activity have contributed to advisor dissatisfaction, as firms focus on efficiency and growth at the expense of individual autonomy.
Advisors looking to transition have several paths, including joining another RIA, moving to a wirehouse or bank, launching their own firm, or affiliating with an independent broker-dealer. Each option balances control, compensation, and operational complexity, making careful planning essential for a successful transition.
Finsum: As the RIA industry consolidates, firms must innovate their advisor value propositions to retain talent and remain competitive.
Key Factors RIAs Should Consider When Picking a Custodian
RIA custodians play a crucial role in safeguarding the assets of registered investment advisors while maintaining independence to ensure client funds are handled properly. These custodians can be banks, trust companies, or broker-dealers, but all must adhere to regulatory standards that prevent misuse of assets.
Selecting the right custodian is one of the most significant decisions for an RIA, as it impacts everything from operational efficiency to client trust.
Key factors to consider include the custodian’s reputation, experience working with firms of similar size and focus, and fee transparency. Additionally, some custodians have minimum asset requirements, which can be a hurdle for smaller firms looking to establish a partnership.
Finsum: Beyond asset management, a strong custodian should also offer reliable service and support to help RIAs grow and navigate industry challenges.
Investment Trends Reveal Recruiting Priorities
Cresset, a $60 billion RIA, has secured a $150 million minority investment from Constellation Wealth Capital, an alternative asset manager specializing in long-term investments in wealth management firms and multi-family offices. Constellation now holds less than a 10% equity stake, with employees and clients retaining majority ownership, ensuring the firm's alignment with client priorities.
The funds will support Cresset’s efforts to enhance its platform, technology, and talent recruitment initiatives. Karl Heckenberg, president of Constellation, praised Cresset’s commitment to client success and shared their "100-year vision" for sustained growth and innovation.
Cresset’s co-founder, Avy Stein, described the investment as a strong endorsement of the firm’s business model and growth strategy. He also welcomed the Constellation partnership as a way to further transform how clients experience wealth management.
Finsum: This investment into technology is a reflection of the growing importance of innovation in advisors decision making processes.
How RIAs Are Shifting Recruiting Priorities
As competition intensifies in wealth management, independent firms are leveraging bold strategies like generous payouts, cutting-edge tools, and strategic guidance to attract top advisors. For advisors considering a change, it’s vital to look beyond incentives and seek a firm that prioritizes trust, accountability, and open communication.
A commitment to radical transparency—a philosophy emphasizing full disclosure and honest dialogue—can set a firm apart in a crowded market. This approach fosters deeper trust by encouraging clear communication, owning missteps, and making decision-making processes visible to all stakeholders.
Advisors who embrace transparency in their client relationships can build stronger partnerships, ensuring alignment of goals and expectations. Firms that champion these values by prioritizing advisor feedback and meaningful investments in their growth will cultivate long-term success for both their teams and their clients.
Finsum: There seems to be a clear leveling up in terms of what firms are offering clients, but don’t sell short the benefits of technology and efficiency when serving advisors.